Hamad International Airport Partners with Hamad Bin Khalifa University for a First-of-its-Kind Research Project to Enhance Passenger Experience

Hamad International Airport (HIA) has announced a joint research partnership with Hamad Bin Khalifa University’s (HBKU) College of Science and Engineering (CSE) to enhance passenger services. This first-of-its-kind research partnership in Qatar will utilize the Visual Analytics and Dynamic Graph research techniques and identify ways to enhance the passenger airport experience.

Qatar’s international airport was selected for this Qatar National Research Fund grant (NPRP13S-0130-200207) by Qatar Foundation based on its capabilities to further CSE’s research on the application and advancement of its Visual Analytics and Dynamic Graph techniques. The dynamic graphing method detects relationships within vast amounts of information, which are then visualized to assist researchers and airport professionals in identifying patterns such as changing travel routes. Based on these insights, HIA will be able to offer its passengers customized travel experiences. 

As part of the partnership, HBKU’s CSE will offer research technique advice and software programming; synthesize data and share its findings throughout the 36-month program. HIA, and its Information Technology department, will provide problem statements, relevant data, and software programming; review research reports; and test software output from the study.

Engr. Badr Mohammed Al-Meer, Chief Operating Officer at Hamad International Airport, said: “Our collaboration with HBKU heralds a new era in HIA’s technological evolution, and firmly positions Qatar’s airport as a knowledge-hub with the expertise to advance the aviation industry in the country and beyond. As a leading travel hub, our passengers have always been our top priority, and we believe in going the extra mile with research and strategic partnerships to provide our customers with an airport experience like no other. We look forward to utilizing the results of the study to optimize passenger travel time and personalize their experience at our terminal.”

Dr. Mounir Hamdi, Founding Dean of HBKU’s CSE, stated: “At CSE, we take great pride in addressing real-world challenges with our research. The collaboration with Hamad International Airport, one of the premier logistics providers in the world, is an excellent example underscoring the practical relevance and impact of the research conducted at our college. HBKU complements Hamad International Airport’s renowned expertise in logistics and information technology with our own in visualization and cybersecurity. I believe that all parties will benefit tremendously from this collaboration and hope that many joint projects will follow.”

Qatar’s airport continually strives to improve the passenger experience across all its terminal touchpoints by incorporating emerging technologies and developing innovative solutions.

As a response to the COVID-19 pandemic, HIA was the first airport to request a pioneering prototype of UV-C baggage tray disinfection for its cabin baggage scanners, which were retrofitted in record time as part of HIA’s hygiene measures. In addition, HIA reduced the risk of infection in its airport environment by deploying fully autonomous disinfectant robots, which emit concentrated UV light that are effective in eliminating the majority of infectious microorganisms.

The airport has also enabled contactless temperature measurement through its portable and effective Smart Screening Helmets, which use advanced technologies such as infrared thermal imaging, artificial intelligence, and augmented reality displays.

HIA’s strategic approach to technology helps ensure the timely and effective implementation of innovative solutions. When adapting to the new normal posed by the pandemic, the airport team used computer vision and artificial intelligence to develop its own automated facial detection system to ensure the airport staff wears masks across the terminal. The home-grown technology was swiftly integrated into HIA’s thermal scanning stations.

Qatar’s airport remains committed to unlocking the power of technology to elevate its operational excellence and meet the evolving needs of its passengers.